Refund/Return Policy


 If there is an issue with your order we will be happy to work with you to come to a solution. 

When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.

Catelyn Herbert does not cover the shipping cost of a returned item. Returns must be received within 30 days.

Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is Catelyn Herbert, c/o Printful,11025 Westlake Drive, Charlotte, NC 28273.

Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Catelyn Herbert, c/o Printful,Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.